Refund policy

RETURNS & EXCHANGES - ONLINE POLICY

We want you to be happy with your online purchase! But just in case you’re not entirely satisfied with your selection we offer a 30 day exchange and return period .

We will gladly exchange or refund your purchase, excluding postage if it is not suitable and the following terms and conditions are met.

TERMS AND CONDITIONS OF EXCHANGES AND REFUNDS 

We personally guarantee our product.  However sometimes, you just don't like the purchase.  Then no problem.  We offer 100% money back refund, guaranteed.

  • All tags, labels and hygiene protectors are still intact 
  • Items have not been worn, washed or damaged 
  • Returned goods are accompanied by the original invoice - this is required to process a refund 
  • Please make sure that swimwear bottoms are tried on over underwear briefs. In the interests of hygiene, we may refuse returns of items where it's obvious that this has not been done
  • Return shipping must be via a prepaid & traceable method to ensure safe and documented delivery. We cannot take responsibility for packages that we do not ship ourselves. The products will be your responsibility until they reach Oz Resort Swimwear Head Office.
  • Please ensure you package your return appropriately to prevent any damage to the items during transit.
  • Items must be returned within 30 days for a refund or exchange. If you return items for a refund after the 30 day return period we will issue you with a credit note that is valid for 6 months.

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. 

Please be advised that although pictures are taken to try and best display colors there may be some variations between the photograph and the product. If a product does have a slight color variance to a photo this will not be considered as faulty.  
__________________________________________________________________________________________________________________________________

Exchanging

For an exchange the easiest and quickest option is to place a new order on our website for your selection. This order will be received and dispatched to you as normal. In the mean time you can send the return back to us and once we receive it we will issue a refund to your card less postage and notify you by email. 

If this does not suit please call or email us with your new selection which we will pop on hold for you. Please send us back your return, as soon as we receive it we will post out your new order and notify you by email. 

Email us: webshop@ozivarmints.com.au
____________________________________________________________________________

Returning

Send the return back to us following the above Return Policy. Once we receive it we will issue a refund to your card and notify you by email.

Refunds will be processed within 7 business days of receiving your return. We are only able to process the refund onto the original card used. 

Shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to us.

Remember we are here to help and are trained swimwear fitting professionals if you didn’t quite get your order right please feel free to contact us to help you. We are up-to-date with the latest prints and shapes and might be able to help find exactly what you’re after. 

FAULTY ITEMS
If you believe you have received a faulty item, please notify us within 1 day of receiving your order. Email us with photograph evidence and we will attend to the issue ASAP.
__________________________________________________________________________________________________________________________________

Ozi Varmints

Location: 755 Pittwater Road, Dee Why, NSW, Australia 2099

EmailL webshop@ozivarmints.com.au

Or Call Our Hotline: +61414261019

AUSTRALIA

Returns shipping must be via a prepaid and traceable method to ensure safe and documented delivery. We cannot take responsibility for packages that we do not ship ourselves. The products will be your responsibility until they reach Oz Resort Swimwear Store in Dee Why, Sydney where Ozi Varmints is located.
__________________________________________________________________________________________________________________________________

Returns & Exchanges - Instore Policy

Our instore policy is different from our online policy as you have the opportunity to try garments on before you buy, with the assistance of our trained staff. 

FULL PRICE ITEMS: We gladly exchange/issue credit note with proof of purchase and tags attached within 30 days of purchase. 

SALE ITEMS: We gladly exchange/issue credit note within 7 days with proof of purchase and tags attached.